Just a few years back, the call center business in the Philippines was but a minor industry. Over the last few years, the growth of the contact center services business has really picked up in the Philippines. The outsourcing of call center services to the Philippines has been estimated to reach over US$3 billion. This is still a small amount considering that the global BPO industry is still growing every year.

The call center industry growth has resulted in the growth for other business sectors as well. For instance, the food/fastfood industry has shown increased growth with more food chains being setup near call center offices to provide for the needs of the multi-shift call center business. You'll also notice the increase in coffee shops near buildings where call center shops exist. Other sectors has experience growth as well such as training and telecommunications.

Although lower salary costs has been a reason for wanting to outsource call center services in the Philippines, one major factor why the Philippines has been a preferred choice is the ability of the Filipinos to speak in English.

Because of the quality of English speaking manpower, competitive salary costs and available infrastructures to support the setup of a call center shop, companies like PeopleSupport has invested in the country by setting up several offices. You can find one such office in Ayala Avenue where the PeopleSupport Center is located.

PeopleSupport

High performance outsourcing for the global enterprise. PeopleSupport is a high performance provider of outsourced customer management, transcription and captioning, accounts receivable management and additional back-office services. We work with a broad range of clients and have deep expertise in key vertical markets.

PeopleSupport Center, Ayala Avenue corner Senator Gil Puyat Avenue, Makati Central Business District, Makati City 1226, Metro Manila, PH

www.peoplesupport.com

+63 (2) 885-8000

Another such call center company is Sykes, with several offices in the Philippines, which has a makati office at Robinson's Summit in Ayala Avenue.

Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource – their customers.

Whether taking care of a credit card customer in Denver, a health care patient in Toronto, or a utility customer in Budapest, our clients have the confidence of knowing that we bring our full depth and breadth of global expertise to every interaction that takes place. Providing every client the service he needs, and every customer the support he deserves—that’s what SYKES is all about. Delivering on our commitments; then finding ways to do more.

26/F Robinsons Summit Center, 6783 Ayala Avenue, Makati Central Business District, Makati City 1226, Metro Manila, PH

www.sykes.com

+63 (2) 8178781

Currently, call center jobs is still growing to new heights and call centers such as Sykes and PeopleSupport are actively recruiting more manpower for their business.